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Questionnaire
Rating system For your rating we offer you a point system from 1 (bad) to 8 (very good). Please fill in the last column a »W« for the importance of the mentioned criteria. Please also use the points 1 (not important) to 8 (very important).

What is your opinion of…

... GSR order processing?
	1	2	3	4	5	6	7	8	W
Promptness
Details and layout of the quotations
Expertise of our sales staff
Service
Technical advice
Repair handling / Repair calculation / Repair report

... our reliability?
	1	2	3	4	5	6	7	8	W
Adherence to delivery dates
Service in respect of problem handling and complaint handling
Promptness
Problem solving
Goodwill

... our product performance?
	1	2	3	4	5	6	7	8	W
Quality
Life cycle
Reliability / Function
Understandability and detailedness of our operating instructions
Delivery times
Price level

... the innovative ability and creativity of GSR in comparison to the competitors?
	1	2	3	4	5	6	7	8	W
Innovative ability
Creativity

... the current product range in comparison to the competitors?
	1	2	3	4	5	6	7	8	W
Product range

... the GSR documentation and technical documentation (data sheets)?
	1	2	3	4	5	6	7	8	W
Documentation
Technical Information


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... GSR order processing?